Return and Exchange Policy

Return and exchange policy (for the online store):

Return & Replacement within (7) seven days from the date of receipt of the order.
Purchases to be returned must be in their original packaging and tags, and the products must not have been used.
Offer products: Replacement only within (3) three days from the date of receiving the order.
Any product purchased during sales, holidays or Ramadan seasons cannot be returned or exchanged.
It is not possible to return or replace any product purchased through installment services (Tabby, Tamara), and it is required that the entire order be returned, provided that it conforms to the conditions.
There is no refund for (Cash on Delivery) requests except in special cases that are determined by Natural Touch
Orders paid by direct electronic payment shall be returned within a period not exceeding 48 hours from the date of receipt of the order, provided that the shipment and products are in their original condition, unopened and unused.
The customer bears all costs incurred in returning or replacing the products, including shipping fees from the customer’s headquarters to the company (28 riyals) in addition to the value of the product in the event that returning the product causes damage or invalidity for use again.
The customer shall bear the costs of the cashback request, including bank transfer fees, if any (6 riyals) in the event that he wishes to make the cashback, as these amounts are deducted from the value of the request.
Conditional upon return or exchange is the return of any gift received with the purchases.

For assistance with returns and exchanges, please contact us via customer service by clicking here

Return and exchange policy (for Stores):

Return within (3) three days from the date of purchase.
Replacement within (7) seven days from the date of purchase.
Prerequisites:
Attach the original invoice.
The purchases to be returned must be in their original packaging and identification cards, and the products must not have been used.
Products purchased during the sale period: Exchange only within (3) three days from the date of purchase.
Conditional upon return or exchange is the return of any gift received with the purchases.
It is not possible to return any product that is purchased through installment services (Tabby, Tamara), and it is required that the entire order be returned, provided that it conforms to the conditions.
Any product purchased through installment services (Tabby, Tamara) can be exchanged, provided that the value of the returned product is less than or equal to the value of the new product to be taken, with the customer paying the difference in full during the process, while matching the other conditions above.
The site reserves the right to change parts of the return and exchange policy for the online store or exhibitions, modify them, add some of them, or remove them at any time, and the changes become effective when they are published on the site without notice, so we hope that you review the policy periodically to keep up with All updates.